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Customer experience insights

Understand what your customers
are really saying.

Turn customer feedback into actionable insights. Upload surveys, transcripts, emails, spreadsheets, reports, and other CX data. Ask questions, discover trends, and turn customer feedback into measurable actions.

HOW IT WORKS

From documents to action

Eight stages of the CX insight journey
01

UPLOAD

Add your files

02

UNDERSTAND

Organize document context

03

CHAT

Ask questions about data

04

ANALYZE

Measure patterns and sentiment

05

DISCOVER INSIGHTS

Surface themes and trends

06

FIND ROOT CAUSES

Trace underlying issues

07

RECOMMEND ACTIONS

Turn findings into next steps

08

GENERATE REPORT

Share results with your team

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Your documents will show up hereUpload customer feedback to start exploring.
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CX INSIGHT HUB

Help & getting started

A quick guide to your customer feedback workspace.

  1. Upload your documentsSelect supported feedback files with Browse Files or drag them into the upload area.
  2. Ask questionsChoose a suggested question or type your own for the CX Insight Agent.
  3. Explore what you learnUse insights and reports to turn customer feedback into action.
Current workspace statusUploads, chat, and document deletion are connected to your CX Insight Hub n8n Cloud workflow.
CX INSIGHT HUB ACCOUNT

Sign in

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PREFERENCES

Settings

Connect your n8n workflow and Supabase sign-in.

Paste the Production URL from your n8n Webhook node. Saved to Supabase when you are signed in.

Site only (no /webhook/…). Chat uses /webhook/cx-insight-chat on this host.

n8n base URL configuredUpload and delete are connected. Chat requires an active cx-insight-chat webhook in your n8n workflow.

Supabase Auth lets each person sign in and see their own display name. Use your project URL and publishable key from Supabase → Settings → API Keys. Never use a secret or service_role key here.

Sign-in not connectedSave the project URL and publishable key to enable account sign-in.